SHIPPING.
All products are sent directly from Bolivia or Perú via Certified First Class Air Mail. Estimated mail transit time to customers address is up to 6 weeks depending of the country of destination. See sample rates.
If you require your merchandize faster we can ship via Federal Express upon special request. The courier cost is normally 2 to 3 times postal rates.
During checkout we will show you the cost for our standard shipping method, that is via Certified First Class Air Mail and you will have the opportunity to request a quotation to be shipped via FEDEX.
Products listed on TiendasLatinas.com are stored on manufacturers warehouses and most orders are available to ship 3 to 5 days from date of order.
In some cases, particularly with larger, expensive, handmade or custom made items it could take somewhat longer to procure the item and/or prepare it for shipping. In any event, you will be contacted by email (within 1 business day after your order has been approved) and informed of the expected timeframe for shipment of your order.
Always keep in mind that if you ordered from multiple regions your order will arrive in multiple packages and, most likely, on separate days.
RETURNS AND EXCHANGES.
At TiendasLatinas.com, we want you to be completely satisfied with your purchases. For this reason, we allow customers to return products for a full refund (including shipping charges) within 60 days of purchase. If you would like to exchange one product for another, you will need to follow the return procedures and then submit a completely new order for the product(s) you would like to purchase.
PROCEDURE
Simply request a Returned Merchandise Authorization (RMA) number by contacting TiendasLatinas.com Customer Service Department at sales@tiendaslatinas.com, Be sure to indicate your order number (which appears on your invoice), the name or Product ID of the product(s) that you would like to return, your name and email address, and the reason for the return (please provide as much detail as possible). You will receive a prompt response from a customer service representative containing your RMA Number along with any special return instructions. Once the merchandise has been received at the Customer Service Center, your credit card will be credited for the applicable amount or a check will be written in your name and mailed to you.
IMPORTANT NOTE: Refunds will not be available if the returned products have been damaged or altered in any way before arriving at the Customer Service Center. |
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