All prices shown at TiendasLatinas.com site are exclusive of customs charges..

It is our experience that personal shipments almost never are levied customs duties. However, we believe that our clients should not worry on wether their personal shopping at TiendasLatinas.com will be taxed or not. It is for this reason that the following refund policy applies for all purchases made at TiendasLatinas.com.

TiendasLatinas.com will refund CUSTOM DUTIES levied on any order.

Custom Broker Fees on larger wholesale orders that require "Formal Entries" are not considered "Custom Duties" and these will NOT be refunded by TiendasLatinas.com and are to be borne by the wholesale buyer.

Mail shipments under certain values (depending on country) are processed as "Informal Entries" and do not require any custom paperwork nor a Custom broker.

As example we quote from American Importers Org.  (similar provisions aply elsewhere, specially in the EU.):

"Mail Shipments
Shipments by mail which do not exceed $2000 in value, whether commercial or noncommercial importations..........
A formal entry is required for any mail shipment exceeding $2000 in value........"

On regular retail orders if you are levied custom duties, the same will be collected by the carrier (normally the postal service) upon delivery.

For all refunds under the above conditions, customers should pay the customs duties as levied and then send the customs duties paid receipt to TiendasLatinas.com while requesting the refund.

Please send the original custom duties paid receipt and refund request to:

TiendasLatinas.com
P.O.Box 104
Cochabamba, Bolivia