I am new to your site, how do I place my order?
Please do not worry if you are new to the site. Our ordering mechanism is very easy to understand and does not require a lot of time and effort. We have step by step guidelines on how you can place your order. Click here to see the guidelines now.

Is it safe to use my Credit Card online at TiendasLatinas.com?
Using your credit card to shop at TiendasLatinas.com is extremely safe. We do not collect credit card confidential information as we entrust the security experts to process the charges through the SECURE gateway of Multicards.com whose secure server employs the latest encryption technologies to ensure that your credit card information remains private.

Is there other methods of payment at TiendasLatinas.com? What currency?
Yes, shopping at TiendasLatinas.com is extremely versatile. As you reach the cashier you will be able to chose one of the many payment methods we offer.
All prices listed on our website are in US dollars ($), EUROS or Japaneese Yen. If you are using your credit card, your card statement will have the details of your payment converted from US dollars to your local currency.

Who will deliver the goods I buy?
The goods you buy are delivered by individual country international mail services like the United States Postal Service, Deutsche Post, Royal Mail, Sepomex, etc. Our shop calculates the shipping costs using these mail services.
Delivery usually takes 2-6 weeks depending on location and efficiency of receiver country mail services.
We also offer Courier Air delivery by Federal Express, is a lot faster but also more expensive and is quoted at customers request.

Where does TiendasLatinas.com ship from and to?
TiendasLatinas.com products depending on the place of manufacture at present are sent from Bolivia, Peru, Mexico and Argentina and are shiped to every corner of the globe. The only restriction has to do with fraud. We have experienced cases of fraud from certain countries and have decided not to ship to these countries on orders placed with credit cards. Shipping to these countries is restricted to orders paid only through bonafide bank transfer.

Where are TiendasLatinas.com customers from?
We have served over 1200 registered shoppers from:

How much does shipping cost?
Upon check out from your shopping cart, you will see the total shipping cost of your order via International Mail Service (See sample rates). This will be added to the total cost of items purchased. Our integrated shopping feature allows you to pay only for one delivery charge even though all ordered items might need to be sent to you in separate packages.
At check out, you will also be able to check mark if you want us to quote shipping via Federal Express at additional cost to the buyer.

How can I track my order?
In orders sent by Federal Express, once your order is shipped you will receive an e-mail with your air bill tracking number/code. You can track the transit of your order using that tracking number at www.fedex.com/us/tracking/ till it reaches you.
Orders shipped by International Mail at present do not have tracking system.

Do I have to pay custom taxes on delivery?
The answer is categorically NO!, not you...
Incoming goods from another country in your name make you an importer and technically responsible for custom charges if any are due. We have no control over these charges and cannot predict what they may be.
In almost all cases, there are no customs duties levied on TiendasLatinas.com shipments and if they would be, TiendasLatinas.com has a provision to refund customs duties. You can have a look at our customs duties refund policy here.

Can I Return or Exchange products?
At TiendasLatinas.com, we want you to be completely satisfied with your purchases. For this reason, we allow customers to return products for a full refund (including shipping charges) within 60 days of purchase. If you would like to exchange one product for another, you will need to follow the return procedures and then submit a completely new order for the product(s) you would like to purchase. You can see the return or exchange procedure here.

Do TiendasLatinas.com do wholesale?
Yes, you can purchase wholesale from us. We have a separate website solely dedicated for our wholesale business. To access this website, you have register with us. You can fill the form to access this password-protected site here. We will send you your login id and password once we receive your filled up form and subsequently you can access the site and view products and prices. There you will also be able to print out non priced catalog sheets by product family to share with your customers as we do not maintain a printed catalog

Do you have a shop?
We have no physical shops/branches. We have purchasing agents in the countries where we ship from.

Can I contact you by phone?
We prefer you to contact us via e-mail - this enables us to respond to all your inquiries quickly and efficiently. However, if you feel you need to contact us by phone, you can reach us at anytime in the following number:
591-4-422-2197

Can we sell our products in TiendasLatinas.com?
We welcome your inquiries as we are interested in the expansion of product lines. We would also like to hear from persons interested in becoming our purchasing agents in other latin countries.

What else should I know about TiendasLatinas.com?
TiendasLatinas.com on line since 1998 is one of South America pioneers of virtual shopping.
( See how TiendasLatinas.com used to look... )
We are extemely proud of our personalized customer service ( See what our clients write about us ) and at present detent a good worldwide ranking in the category: shopping / general merchandise .

I’m getting lots of pop-up ads when viewing your site?
TiendasLatinas.com does not endorse any pop-up advertising that appears during your visit to our site. This intrusion is commonly caused by spy ware in your computer and we recommend removing it by using a anti- spy ware tools which are freely available online