I am new to your site, how do I place
Please do not worry if you are new to
the site. Our ordering mechanism is very easy to understand and does not
require a lot of time and effort. We have step by step guidelines on how
you can place your order. Click
here to see the guidelines now.
Is it safe to use my Credit Card
online at TiendasLatinas.com?
Using your credit card to shop at TiendasLatinas.com
is extremely safe. We do not collect credit card confidential information
as we entrust the security experts to process the charges through the SECURE
gateway of Multicards.com
whose secure server employs the latest encryption technologies to ensure
that your credit card information remains private.
Is there other methods of payment
at TiendasLatinas.com? What currency?
Yes, shopping at TiendasLatinas.com is
extremely versatile. As you reach the cashier you will be able to chose
one of the many payment
methods we offer.
All prices listed on our website are in
US dollars ($), EUROS or Japaneese Yen. If you are using your credit card,
your card statement will have the details of your payment converted from
US dollars to your local currency.
Who will deliver the goods I buy?
The goods you buy are delivered by individual
country international mail services like the United States Postal Service,
Deutsche Post, Royal Mail, Sepomex, etc. Our shop calculates the shipping
costs using these mail services.
Delivery usually takes 2-6 weeks depending
on location and efficiency of receiver country mail services.
We also offer Courier Air delivery by
Federal Express, is a lot faster but also more expensive and is quoted
at customers request.
Where does TiendasLatinas.com ship
from and to?
TiendasLatinas.com products depending
on the place of manufacture at present are sent from Bolivia, Peru, Mexico
and Argentina and are shiped to every corner of the globe. The only restriction
has to do with fraud. We have experienced cases of fraud from certain countries
and have decided not to ship to these countries on orders placed with credit
cards. Shipping to these countries is restricted to orders paid only through
bonafide bank transfer.
Where are TiendasLatinas.com customers
We have served over 1200 registered shoppers
United States 454
European Union 263
Puerto Rico 4
Rep. Dominicana 3
Hong Kong 4
Costa Rica 2
Check Rep. 1
New Zeland 1
St. Pierre 1
How much does shipping cost?
Upon check out from your shopping cart,
you will see the total shipping cost of your order via International Mail
sample rates). This will be added to the total cost of items
purchased. Our integrated shopping feature allows you to pay only for one
delivery charge even though all ordered items might need to be sent to
you in separate packages.
At check out, you will also be able to
check mark if you want us to quote shipping via Federal Express at additional
cost to the buyer.
How can I track my order?
In orders sent by Federal Express, once
your order is shipped you will receive an e-mail with your air bill tracking
number/code. You can track the transit of your order using that tracking
number at www.fedex.com/us/tracking/
till it reaches you.
Orders shipped by International Mail at
present do not have tracking system.
Do I have to pay custom taxes on
The answer is categorically NO!, not
Incoming goods from another country in
your name make you an importer and technically responsible for custom charges
any are due. We have no control over these charges and cannot predict
what they may be.
In almost all cases, there are no customs
duties levied on TiendasLatinas.com shipments and if they would be, TiendasLatinas.com
has a provision to refund customs duties. You
can have a look at our customs duties refund policy here.
Can I Return or Exchange products?
At TiendasLatinas.com, we want you to
be completely satisfied with your purchases. For this reason, we allow
customers to return products for a full refund (including shipping
charges) within 60 days of purchase. If you would like to exchange one
product for another, you will need to follow the return procedures and
then submit a completely new order for the product(s) you would like to
purchase. You can see the return or exchange procedure here.
Do TiendasLatinas.com do wholesale?
Yes, you can purchase wholesale from us.
We have a separate website solely dedicated for our wholesale business.
To access this website, you have register with us. You can fill the form
to access this password-protected site here.
We will send you your login id and password once we receive your filled
up form and subsequently you can access the site and view products and
prices. There you will also be able to print out non priced catalog sheets
by product family to share with your customers as we do not maintain a
Do you have a shop?
We have no physical shops/branches. We
have purchasing agents in the countries where we ship from.
Can I contact you by phone?
We prefer you to contact us via e-mail
- this enables us to respond to all your inquiries quickly and efficiently.
However, if you feel you need to contact us by phone, you can reach us
at anytime in the following number:
Can we sell our products in TiendasLatinas.com?
We welcome your inquiries as we are interested
in the expansion of product lines. We would also like to hear from persons
interested in becoming our purchasing agents in other latin countries.
What else should I know about TiendasLatinas.com?
TiendasLatinas.com on line since 1998
is one of South America pioneers of virtual shopping.
how TiendasLatinas.com used to look... )
We are extemely proud of our personalized
customer service ( See what our clients write about us ) and at present detent a good worldwide
ranking in the category: shopping / general merchandise .
performs market research upon a statistically, geographically and demographically
significant number of Internet surfers. By recording these surfers'
website visits, Ranking.com calculates the ranking for the top 900,000
most visited world websites.
I’m getting lots of pop-up ads when
viewing your site?
TiendasLatinas.com does not endorse any
pop-up advertising that appears during your visit to our site. This intrusion
is commonly caused by spy ware in your computer and we recommend removing
it by using a anti- spy ware tools which are freely available online